Customer Service Representative
Support Role Opening
Are you a customer service representative superstar with a knack for organisation? Do you thrive in a fast-paced setting where each day is different?
At Popes, we’re excited to offer this support role opportunity to join our Flexibles Division in Woodville North, SA.
Customer Service Representative
As the first point of contact for our valued customers, you’ll play a key support role in ensuring smooth and efficient communication. For instance, you will handle customer enquiries, orders, returns, and updates, whether by phone, email, or face-to-face. Furthermore, you'll collaborate closely with our Scheduling and Production teams, ultimately ensuring timely outcomes for all.
Since this is a newly created role, you'll also have the unique opportunity to help shape our processes. A proactive mindset will be crucial for success in this role. Reporting directly to the Office Manager, you will work alongside colleagues across various departments. Ultimately, your attention to detail will be highly valued.
Support Role Duties
- Taking customer calls with confidence and care.
- Processing key customer orders with accuracy.
- Managing customer accounts and relationships.
- Performing data entry and filing of key documentation.
- Creating new items and detailed job specs.
- Assisting with stock management and petty cash.
- Preparing quotes and estimates.
- Providing backup support to the Purchasing Officer.
- Pitching in on other team tasks as needed.
About You
To succeed in this Customer Service Representative role, you’ll need to be more than just organised. Possessing confidence, being a great communicator, and demonstrating active listening skills are all essential qualities. Furthermore, if you're a fast learner who thrives under pressure and works well within a diverse team, we certainly want to hear from you!
- A strong communicator and active listener.
- Organised with excellent time management.
- Comfortable working with diverse teams, even under pressure.
- Positive, friendly, and professional.
- Quick to learn new systems and processes.
- Flexible and open to change.
What Will Set You Apart
Fundamentally, strong customer service skills are a must. However, a few additional qualities will truly help you stand out. If you’re energetic, solutions-focused, and bring prior experience in a similar setting, this could indeed be the support role for you.
- Proven success in a customer service role.
- Confident, clear phone manner.
- Experience in packaging or manufacturing is a definite bonus.
- Self-motivated with a proactive attitude.
- Comfortable using Microsoft Dynamics 365 or other ERP platforms.
Popes is committed to a high standard of workplace Safety, Health, Welfare, Environment and Quality.
Successful applicants will be required to undergo a pre-employment medical assessment, national police clearance and reference checking.
Please note that interviewing may commence before the closing date, and only successful candidates will be notified.
Are you ready to bring your energy and organisation skills to a great team? Apply now!
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